Laura Richardson, Head of Operations at Nets International and the Livora smart home technology brand, joins host Paraic Mac Donnchadha to discuss the critical role trust plays in building strong teams, customer relationships, and successful global operations. She shares practical insights on earning and rebuilding trust through consistency, transparency, and taking ownership when problems arise. Drawing from real-world experiences, Laura highlights how authenticity, solution-focused leadership, and delivering on promises are key to strengthening relationships and driving organizational results.

This show is sponsored by the Intergroup Consulting Method, the quickest, most powerful and effective way to turn around relationships that have soured among groups at work, or among groups that have got bogged down in delivering a major project.