Overview

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.

This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details

In this episode, Drew interviews Adam Iscrupe - Director of Product Design at Boatsetter.

They discuss the evolution of customer experience, the impact of AI and personalization, and the importance of trust in digital interactions. They explore practical strategies for enhancing user experiences and highlight companies that excel in customer engagement. The conversation emphasizes the need for real-time personalization, feedback loops, and empowering frontline workers to create memorable customer journeys.

Connect w/ Adam

• https://www.linkedin.com/in/adamiscrupe/

Connect w/ Drew & StealthX

• https://www.linkedin.com/in/drewhburdick/
• https://www.stealthx.co/