This week on Culture Secrets, Chellie Phillips takes a step away from guest interviews for a personal reflection inspired by two very different experiences: a panel of journalists-turned-authors at LitFest and a headline-making news story that sparked a national conversation about trust.

Drawing on her own background as a newspaper reporter, Chellie shares a memorable (and slightly humorous) story about covering a fast-food restaurant opening that taught her an important lesson about perception, competing interests, and how trust is built.

In a world where social media, transparency, and constant visibility have changed the way we view leaders and institutions, one thing has become clear:

Trust isn't automatically granted anymore. It's earned through consistency, accountability, and the signals we send every day.

In this episode, you'll discover:
• Why trust has changed over the past few decades
• The difference between intent and perception
• What journalism, leadership, and workplace culture have in common
• How organizations build—or break—credibility
• Why trust is less about titles and more about experiences

Whether you're leading a team, building a culture, serving customers, or simply trying to strengthen relationships, this episode will challenge you to think differently about what it takes to earn trust today.

Because trust isn't given anymore.

It's proven.

Connect with Chellie:
Website: www.chelliephillips.com
LinkedIn: www.linkedin.com/in/chelliephillips
Culture Secrets Podcast: Available wherever you listen to podcasts

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Check out my website www.chelliephillips.com for more great content. Follow me on LinkedIn.