The biggest hurdle for most S&OP and business process is not AI integration, perfecting a process, or agreeing on a number, it is trust. 

In this episode of IBF On Demand, Eric Wilson explores one of the most overlooked drivers of business performance: trust. Why do some organizations collaborate effectively while others struggle despite having the same tools, data, and processes? Why do some teams embrace change while others resist it? Why do some forecasts become plans while others become debates?

Trust influences how we share information, challenge assumptions, make decisions, handle conflict, and build consensus. It impacts every step of the planning process, yet it is rarely measured, discussed, or intentionally developed.

The best planning organizations are not necessarily the ones with the most advanced technology or the most sophisticated process. They are the ones that have learned how to build trust across functions, teams, and individuals.

Because at the end of the day, successful planning is not about numbers. S&OP IS A SOCIAL PROCESS

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