John Matas, Digital Commerce Fraud Expert, has more than 3 decades of experience in retail crime and fraud investigation, from Macy’s in the 1990s to Etsy in the 2020s.

In this episode, John talks about how retail crime has become more sophisticated as businesses have moved online, while underlining the fact that identity theft and account takeover have always been major challenges in retail. John talks about the ability of bad actors to capitalize on programs before genuine customers catch on and the vulnerability that minimal friction creates for retail organizations. He also outlines the difficulty that two-sided marketplaces present in terms of very sophisticated types of collusive fraud that can be difficult to identify when anonymous entities are involved.