Episode Summary

Amelia Forrest Kaye (AFK) joins to break down how security and tech leaders can turn crises into opportunities to build trust, navigate the fast-changing risks of AI, and why building strong relationships across teams—and your own personal brand—matters more than ever.

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Guest Introduction

Amelia, or AFK as many know her, is a Fractional Chief Customer Officer and Executive Advisor who has spent nearly two decades shaping the post-sales and customer success engines at companies like Expel, Salt Security, and Tanium.

Chapters

00:00 Welcome

01:44 Crisis Management and Customer Trust

12:43 Bermuda Triangle of AI, Security & Market Forces

25:09 Understanding Customer Patience and Expectations

25:36 Customer Retention in the Age of AI

27:47 Ignition Metrics: The Key to First Value

34:42 Transformative CISOs: Building Cross-Departmental Relationships

44:21 The Importance of Personal Branding for Security Leaders

55:27 Monday Morning Advice

Referenced Links & Resources

• Anthropic November Threat Report
• Cybersecurity budgets tighten as economic anxiety rises
• Over 40% of agentic AI projects will be scrapped by 2027, Gartner says
• House of Lies (TV Show)

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