CX Insights

Trust the Customer Success process


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Phil Gravel is the VP of Professional Services & Customer Success at Prophix Software.  

He has extensive experience in a variety of roles, including Finance, Accounting, Software Implementation, and Customer Success.  

CX Insights is a new online show where Customer Experience leaders and experts share insights and expertise to uplevel our CX game.   

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Here are some of the highlights from this episode:  

1. Evolution of Customer Service 

2. Scaling Customer Success 

3. Customer Onboarding 

4. Leading Professional Service

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CX InsightsBy Abhijeet Khadilkar