When a client hires you for your expertise but starts questioning your process—what do you do?

In this episode, Alex sits down with midwife and doula Jillian Young to explore the fine line between respecting a client’s input and sticking to a professional process that gets results. Whether it’s a high-stakes birth or a complex web design project, the question is the same: how do you deal with requests that go against your better judgment?

You’ll hear real stories from both sides—creative and clinical—and how professionals decide when it’s time to push back, when to compromise, and how to communicate those tough truths while maintaining trust.

This video is for anyone who's been stuck between keeping the client happy and doing what’s right for the project. It’s honest, raw, and packed with insights you can actually use.

We get into:

Why setting boundaries builds better client relationships
How to say “no” without sounding defensive
The difference between opinion and process
Real strategies for managing tough feedback loops

If you’re a creative, consultant, or service provider, this is the conversation you didn’t know you needed.