While trust is so often a “gut feeling” that we have all felt, it can be hard to define and to talk about. Jim, Monika, and Chris (from Vocable Communications) talk about trust in depth and describe how it relates to both C&T and driving business results.   

 

1:06 How do we talk about trust when it comes to C&T?

 

4:23 What issues do we find when there is low trust?

 

6:47 How to speak with clients about trust?

 

12:44 How have we used practice with an expert to build trust?

 

24:24 What is the business impact of trust?