Todays question comes from Bernd Susen https://www.hotel-rheinischer-hof.de/

Bernd’s question is:What can I do to get my people to deliver the same consistent customer experience even when I am not physically there.

Quick summary:

Work together as one team 

Agree as a team what makes a great customer experience Give everyone the necessary information to understand the business - as well as any tools, training & capabilities neededThen Trust your team to decide how to deal with each customer experience situation Finally have regular review meetings so that together you can improve and provide an even better experience.