Making mistakes with reporting or analytics can lead to mistakes in business and a loss of trust - now what? Richard chats with Melissa Coates about building mechanisms in tools like PowerBI to make it easier to get correct results. Melissa talks about having a diligent core of analytics and a flexible edge - making sure the expert data stewards and building data flows and repositories for accurate analytics, allowing the self-service PowerBI users to explore. Sure, everyone needs some guard rails, but over-governance leads to tools going unused. Let them experiment and find value, then look at how to keep things under control!