<a href="https://doncrawley.com">Don Crawley, Author</a>. 
 <a href="https://doncrawley.com/trying-to-understand-intent/">Trying to Understand Intent</a>
In dealing with customers, colleagues, and others, assume good intent. To be clear, I’m not naive enough to think that no one has bad intent. I just believe, deep in my heart, that most people have good intent in whatever they do. I believe that most people are honest, compassionate, hard-working, and want the best […]
<a href="https://doncrawley.com/trying-to-understand-intent/">Trying to Understand Intent</a> 
<a href="https://doncrawley.com/author/drcrawley/">Don Crawley</a>

Don Crawley, Author. Trying to Understand Intent In dealing with customers, colleagues, and others, assume good intent. To be clear, I’m not naive enough to think that no one has bad intent. I just believe, deep in my heart, that most people have good intent in whatever they do. I believe that most people are honest, compassionate, hard-working, and want the best […] Trying to Understand Intent Don Crawley

<a href="https://doncrawley.com" rel="noopener noreferrer">Don Crawley, Author</a>. 
 <a href="https://doncrawley.com/trying-to-understand-intent/" rel="noopener noreferrer">Trying to Understand Intent</a>
In dealing with customers, colleagues, and others, assume good intent. To be clear, I’m not naive enough to think that no one has bad intent. I just believe, deep in my heart, that most people have good intent in whatever they do. I believe that most people are honest, compassionate, hard-working, and want the best […]
<a href="https://doncrawley.com/trying-to-understand-intent/" rel="noopener noreferrer">Trying to Understand Intent</a> 
<a href="https://doncrawley.com/author/drcrawley/" rel="noopener noreferrer">Don Crawley</a>

Trying to Understand Intent

Helping IT pros and other technical staff master the art of customer service and communication

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Trying to Understand Intent

Trying to Understand Intent