In the vast majority of software enterprises today, there’s no debate about whether or not to invest in a Customer Success organization. Instead, the question has become: what size should our Customer Success organization be, and how many of which roles are needed to enable a successful execution of our company’s Customer Success strategy?

In this episode, host Ross Fulton chats with Stephen Fulkerson, Vice President, Customer Success Research at TSIA, for his insights on the common challenges that business leaders face when sizing a Customer Success team and best practices for staffing and scaling a high-performance Customer Success organization that drives bottom-line growth.