Josh Finch, Logistics Risk Manager, and Andrea Gentile, Senior Claims Executive, discuss the best course of action following an incident of cargo theft or damage. While we all seek to avoid these sorts of incidents, they do happen, and when they do it is vitally important to report the incident quickly to your insurer, the police and all parties involved to allow for proper investigation. Josh and Andrea also discuss the sorts of issues that might affect your liability according to the CMR Convention, such as gross negligence or the jurisdiction in which the claim is brought. Key listening for anyone moving goods in the global supply chain.