In this episode of the TIBCO Tech Talks podcast, Ed Hill, General Manager for the UK and Ireland at TIBCO, and Stijn Bannier, Product Manager for Open API at Air France KLM, discuss how Air France KLM is using its API-enabled strategy and the customer journey to put the customer or passenger at the center of everything they do. Stijn also shares what’s next for Air France KLM in terms of its passenger-first policy and the customer experience.