On this week's episode of The Brake Room, host Lucinda Underwood is joined by Brian Griffin of Absolute Air and Auto Repair and Rob Brouwer of Precision Automotive. The three discuss their experience in the auto repair shop industry and what it takes to bring your shop from good to great!

Topics include how to identify and diagnose issues within the shop, leveraging customer feedback to identify opportunities of growth as well as effective cost strategies and lessons learned along the way for Brian and Rob. Tune in now!

Show notes:

00:00 - Introduction

00:40 - How to identify issues within a shop and diagnose the root of the problems

4:45 - What role does customer feedback play in identifying opportunities for growth

8:10 - What steps can be taken to effectively manage costs

16:10 - Success stories, lessons learned, and tips from Brian and Rob

23:30 - Final thought from Brian and Rob

Find Brian on:

Website: https://absoluteairautorepair.com/

Find Rob on:

Website: https://precisionautomotive.ca/