The video will explain how the bot shifts between two "gears": the Knowledge Library, which works like a pro librarian "googling" your files, and Chat Uploads, which act as a direct brain-dump for "right now" tasks. It’ll cover why we split our docs into small, specific files to keep the bot from getting confused and why we set our Reference Chunks to that "sweet spot" of 20–40 so the AI can actually see the full picture. We'll also touch on why keeping the "temperature" low is the key to stopping those weird AI hallucinations