Ask any successful boutique consulting firm leader what the number one success factor was in building their firm, and they'll say, "culture." Great. But what if your firm's culture isn't strong? Or, what if your culture is downright broken in some ways? That's an easy problem to run into, particularly if you've been involved in any acquisitions. To lead us in an exploration of these questions, I turned to Tom McMakin, the CEO of Profitable Ideas Exchange.