Let's Laugh About It Episode 4 is here!! Today we have a solo dolo Zoe Kahn (no Jackie the VA - I know ya miss me ;)). But we love a solo dolo Zoe right??? Zoe is down in 'zona visiting her mom and gma so she's holding down the fort with an episode all about returnsssssss! Let's change a return into a returning customer shall we????

This week we chat all about...

- How great Jackie the VA is ;).

- Zappos founder - Tony Hsieh.

- Zoe's presentation on turning returns into returning customers.

- The comedy that is - people returning items that weren't even purchased from the company for a refund but all whilst keeping the product (you have to appreciate the hustle tbh).

- How to turn a return into a way to improve your product/brand.

- Customer experience/service memes.

- 4 steps to retain your customers.

- What is a solution and what is a band-aid?

- Is this inevitable or preventable?

As mentioned:

Delivering Happiness by Tony Hsieh.

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All things Zoe:

⁠⁠⁠Zoe's Twitter⁠⁠⁠

⁠⁠⁠Zoe's Instagram⁠⁠⁠

⁠⁠⁠Zoe's Newsletter⁠⁠⁠

⁠⁠⁠Zoe's LinkedIn⁠⁠⁠

All things Let's Laugh About It:

⁠⁠⁠LLAI's Twitter⁠⁠⁠

⁠⁠⁠LLAI's Instagram⁠⁠⁠

⁠⁠⁠LLAI's LinkedIn⁠⁠⁠

⁠⁠⁠LLAI's YouTube