It’s no longer enough to provide your customer with a good experience, you need to give them a remarkable one. Drawing on over 30 years of consulting experience with brands like the Ritz Carlton Hotels, Harley Davidson, and USAA, our next guest has created a guide with great strategies for delivering the unique buying experiences that customers expect today. We recently spoke with Chip Bell, Atlanta based customer service expert, and author of over twenty books including The 9 ½ Principles of Innovative Service, to discuss what you need in order to lead a customer-centric operation.

https://www.myasbn.com/small-business/customer-experience/chip-bell-customer-experience-expert/