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Turnover might actually be retail’s secret advantage with Giorgio Benassi
In this episode of The Future of Less Work, host Nirit Cohen sits down with Giorgio Benassi, Global Talent Acquisition Director at Sephora, to unpack what it really takes to attract and retain talent in the evolving world of retail.
You’ll learn:
- Why fewer people want retail jobs—and what’s replacing them
- How flexibility can be offered without remote work
- What “gigification” of retail really looks like
- How alumni networks can help rehire better and faster
- Why we need to rethink short-term jobs as long-term talent strategies
This is a conversation about rethinking how we design work in industries where flexibility isn’t about location, but about time, autonomy, and identity. It’s a must-watch for HR leaders, retail executives, and anyone rethinking frontline work in the age of autonomy, gig work, and rapid change.
https://www.youtube.com/watch?v=Ey-zdqJ5-68
Guest Information:
Giorgio Benassi is a global leader in the Talent space, with experience living and working in Italy, the Netherlands, Hong Kong and Spain. He was the former Group Head of Talent at H&M Group and is currently leading Talent Acquisition globally for Sephora. He has a lot of experience in the retail and consumer world.
https://www.linkedin.com/in/giorgiobenassi/
Chapters:
00:00 Turning Retail High Turnover into a Talent Advantage
01:33 The Future of Work in Retail
02:51 How Did COVID Reshape Talent Expectations?
04:47 Why Fewer People Want to Work in Retail?
06:15 Retail’s New Competitors for Talent
10:11 How Can Retail Offer Flexibility Without Remote Work?
11:54 Retail Workers Want to Choose Their Own Schedules
13:53 Why Retail Turnover Increased Post-COVID
15:23 It’s Time to Normalize Short-Term Careers in Retail
17:41 How to Build a Skills-Based Talent Pool in Retail
19:15 Retail Should Create Alumni Networks for Rehiring
23:27 What Will Separate Retail Brands in the Next 2 Years?
25:11 Why Flexibility Is the Key to Attracting the Right Talent
26:19 Could the Future of Retail Be Uberized?
27:31 What Human Needs Should We Solve for in Retail Work?
View all episodes
By Nirit CohenIn this episode of The Future of Less Work, host Nirit Cohen sits down with Giorgio Benassi, Global Talent Acquisition Director at Sephora, to unpack what it really takes to attract and retain talent in the evolving world of retail.
You’ll learn:
- Why fewer people want retail jobs—and what’s replacing them
- How flexibility can be offered without remote work
- What “gigification” of retail really looks like
- How alumni networks can help rehire better and faster
- Why we need to rethink short-term jobs as long-term talent strategies
This is a conversation about rethinking how we design work in industries where flexibility isn’t about location, but about time, autonomy, and identity. It’s a must-watch for HR leaders, retail executives, and anyone rethinking frontline work in the age of autonomy, gig work, and rapid change.
https://www.youtube.com/watch?v=Ey-zdqJ5-68
Guest Information:
Giorgio Benassi is a global leader in the Talent space, with experience living and working in Italy, the Netherlands, Hong Kong and Spain. He was the former Group Head of Talent at H&M Group and is currently leading Talent Acquisition globally for Sephora. He has a lot of experience in the retail and consumer world.
https://www.linkedin.com/in/giorgiobenassi/
Chapters:
00:00 Turning Retail High Turnover into a Talent Advantage
01:33 The Future of Work in Retail
02:51 How Did COVID Reshape Talent Expectations?
04:47 Why Fewer People Want to Work in Retail?
06:15 Retail’s New Competitors for Talent
10:11 How Can Retail Offer Flexibility Without Remote Work?
11:54 Retail Workers Want to Choose Their Own Schedules
13:53 Why Retail Turnover Increased Post-COVID
15:23 It’s Time to Normalize Short-Term Careers in Retail
17:41 How to Build a Skills-Based Talent Pool in Retail
19:15 Retail Should Create Alumni Networks for Rehiring
23:27 What Will Separate Retail Brands in the Next 2 Years?
25:11 Why Flexibility Is the Key to Attracting the Right Talent
26:19 Could the Future of Retail Be Uberized?
27:31 What Human Needs Should We Solve for in Retail Work?