Anyone with a background in the humanities has probably been told they’re pigeonholing themselves from a career perspective at least once. It’s a pervasive misconception — especially in a field as STEM-driven as the Salesforce ecosystem. But the reality is, having a background in building relationships and connecting with people sets you up for tremendous success in a range of Salesforce-related roles. You just need to find those opportunities and take advantage of them.

In this episode of Transformation @ Work, we’re sitting down with a Gerent employee who did just that. Jayda Roberts successfully made the transition from social work to change management consulting, and her story is a clear example of just how transferable many of those skills are to the Salesforce ecosystem.

Key Insights

02:28: Exploring Jayda’s background in social work and what brought her to the Salesforce ecosystem

04:35: How Jayda made the transition from Salesforce consulting to change management

07:29: The unexpected similarities between change management and social work

11:09: Setting yourself up for success when entering the Salesforce ecosystem from a humanities background

12:38: Must-have skills for prospective employees making the transition into Salesforce consulting

14:37: The critical role of empathy in change management

15:36: Tips on building your technical skill-set when coming from a non-technical background

17:36: The importance of trusting the process and taking the leap into the Salesforce ecosystem

Guest Bio

Jayda Roberts, Senior Change Management Consultant, Gerent

Jayda brings years of technical and interpersonal experience into her current role, with a background ranging from social work to sales to Salesforce consulting. She uses her wide range of expertise to create and execute change management strategies on enterprise level projects, maximizing employee engagement and adoption through the implementation of structured methodology and processes.