Twitch gaming, voice over work, call center specifics, and the return of Dragon. In 2020, corporations have announced new streaming services with much anticipation and fanfare only to ignite the streaming wars conversation again. Twitch is an ever growing live streaming service which can be used to build community and create a positive outlet for creators and audiences alike. Running a call center is not an easy feat and Shannon provides a behind the scenes look of the difficulties of customer relationships. Lastly, the Dragon capsule is set to return to Earth next week to much fanfare, excitement, and stress.