In this podcast episode, Naren engages in an insightful conversation with the co-founders of Connect CPA, Mike Pinkus, and Lior Zehtser. They reflect on their journey from meeting in 2016 to creating a successful cloud accounting and finance company. They discuss their vision to provide an external finance and accounting solution for scaling businesses, helping them make better real-time decisions through integrated technology. 

They emphasize the importance of customer experience and share their focus on implementing AI and other technologies to improve their services, catering to fast-growing companies. They mention the significance of metrics such as Net Promoter Score (NPS) and financial performance indicators like net revenue retention, growth rates, and gross margin. They also emphasize the importance of work-life balance and how it has become a crucial factor in attracting and retaining talented employees, especially after the impact of COVID-19 on work culture.