Let’s be honest, Uber and Lyft’s customer service for drivers and passengers is just really not very good at all. And the irony? Customer service is essentially their primary job.

Think about it: Uber, Lyft, DoorDash, these companies don’t own vehicles, they don’t cook food, and they certainly don’t drive passengers around themselves. All they really do is connect one person to another. They’re only just brokers. And if your business is built on connecting people, customer service should be what you’re known for.

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