April 05, 2024

UCStatus Podcast Episode 58: Enterprise Connect 2024 News – PART 1

1 hour

Hello Readers, I hope you’re well.

Welcome to Episode 58 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).

Following on from the recent Enterprise Connect show in Orlando there was a ton of Teams news announced. Live on Stage during the keynote and on tthe Microsoft stand. The result was something like 8 or 9 Microsoft blog posts. Including one on everything, another just on Teams rooms and devices. And several expanding on specific features. The list I drew up from all of that was so big (and because part 1 took an hour to record) that I decided to split it in half. This is part 1.

Here’s the list

Voice Isolation – this requries a user to enrol their voice in Teams, then the app focuses on that users voice only. Eleminating background noise

Copilot stuff

Compose

Intelligent Recap for VoIP and PSTN calls

Intelligent Recap on mobile

Copilot in Meeting Chat

Teams Phone 99.999% uptime – financially backed SLA

Queues App – massive upgrade vs Voice Enabled Channels – requires Teams Premium

https://techcommunity.microsoft.com/t5/microsoft-teams-blog/introducing-the-queues-app-enabling-customer-engagement-in/ba-p/4095971

Unified Teams app – one app for Teams work, school and consumer

Create collaborative notes before and after meetings – including the agenda, notes and follow up tasks. Uses Loop

Shared call history for call delegation

Call rounting settings for external calls

UI Improvements for Teams Phone devices – new call handling capabilities, better multi-call handling, contact handling including reordering and external contacts

Teams Phone Device admin improvements

Remotely manage phone device contacts: admins will be able to remotely prepopulate internal contacts (via search) or external PSTN contacts (via csv file upload) on multiple phone devices at once.

Enforce phone device lock: admins can require users to set or reset the phone lock PIN on the device.

Cancel scheduled operations: admins will be able to cancel scheduled updates.

Remove or unassign a configuration profile: admins can unassign configuration profiles assigned to a phone device.

Device level settings for Android devices: admins can remotely manage the settings of a device or group of devices. With two-way sync between the Teams admin center and devices, admins will be able to monitor the settings on any device at any point of time.

We’re hoping this means what we think it means and that it will come to all Teams devices, including rooms.

NEW SBA capabilities – Next quarter, we’ll add support for call transfer, forwarding, and the ability to manage call routing settings for calls to a call queue or auto attendant.

Also partnering with AudioCodes on survivability support for devices compatible with SIP Gateway.

New operator partners for Teams Phone Mobile – UK has BT now and adding Vodaphone and Virgin mobile/O2 Business (we’ll probably pick up on this one again next time)

Thanks for listening! Stay tuned (and subscribe) for part 2. Catch you next time.

As always, we’d love to hear your thoughts. Leave a comment below.

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By Randy Chapman, Mark Vale & Shawn Harry

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