As UK Connect 2026 approaches, we sit down with Richard Broadbent (Head of Growth & Customer for UK&Ireland) to explore what’s shaping the future of banking, and why this year’s event puts a strong spotlight on AI-enabled digital transformation. Indeed, AI is everywhere in banking… But what does it really take to move from experimentation to real transformation? In this episode, Richard Broadbent shares his perspective on one of the most disruptive shifts the industry has ever faced, and why getting the foundations right is key. From trust and governance to data and real use cases, we explore how banks can turn AI into tangible value, not just hype.

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