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UK Customer Focus Summit 2026 | Panel Discussion - Key topics shaping responsible collections
What does the future of customer engagement and responsible collections look like?
In this interactive panel discussion from our UK Customer Focus Summit 2026, industry leaders from across financial services and utilities discuss the biggest challenges and opportunities shaping the sector today.
Hosted by Ian Parry (coeo UK), the panel features:
Ash Freestone - So Energy
Eleanor Kumar - Barclays
Karen Ryan - Clear Business
Tom Squires - Close Brothers
Ben Calvert - coeo UK
Together they explore changing customer expectations, trust, personalisation, regulatory pressures and the role of technology in shaping responsible collections.
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By coeo | UKWhat does the future of customer engagement and responsible collections look like?
In this interactive panel discussion from our UK Customer Focus Summit 2026, industry leaders from across financial services and utilities discuss the biggest challenges and opportunities shaping the sector today.
Hosted by Ian Parry (coeo UK), the panel features:
Ash Freestone - So Energy
Eleanor Kumar - Barclays
Karen Ryan - Clear Business
Tom Squires - Close Brothers
Ben Calvert - coeo UK
Together they explore changing customer expectations, trust, personalisation, regulatory pressures and the role of technology in shaping responsible collections.