From strategy to community-building, Zoe and Katelyn unpack the real work behind social media, the power of CX insights, and have fun with a quiz on customer reactions.

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)