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Umesh Sachdev on explaining ‘unicorn status’ to his daughter, IPO plans, and the billion-dollar ambition at Uniphore
Our guest today is Umesh Sachdev, co-founder and CEO of Uniphore, conversational automation and AI platform provider to some of the biggest companies in the world. In this episode, Umesh talks about the ambition to become the go-to AI layer in any conversation, and the roadmap ahead as an India-born Silicon Valley unicorn with the ambition of hitting a billion dollars in revenue as well.
(00:40) Intro to Forbes India’s The Daily Tech Conversation
(00:54) Our guest today — Umesh Sachdev, co-founder and CEO of Uniphore
(01:50) A snapshot of Uniphore’s founding and growth thus far into a conversational AI platform
(04:43) Uniphore’s flagship product suite and how customers are using them
(06:00) The U family of products — U-Assist for contact centres, U-Analyse and U-Trust for security
(07:12) The Q family of products, Q being short for (the emotional) quotient
(08:44) Uniphore’s scale of operations, series E funding and latest valuation
(10:35) Business outcomes from the use of Uniphore’s platform
(11:40) Impact of Covid and beyond
(14:40) The direction in which Uniphore is evolving
(16:56) Did the unicorn status help in any way?
(18:28) Some examples of large enterprise customers
(19:45) And what it took to get there
(20:50) Factors that helped Uniphore grow to add large enterprise customers
(24:17) The roadmap ahead — becoming a public-ready company, and the $1 billion revenue dream
(27:15) Biggest takeaways so far
(30:00) Pivots and learnings from mistakes along the way
(33:14) On the decision to go the US, eventually, and building the playbook for an India-born deep tech SaaS company in Silicon Valley
(36:28) How the original ambition of reaching hundreds of millions of people in India is playing out today
(38:40) A couple of observations on the rise of internet entrepreneurship in India
Theme music courtesy Free Music & Sounds:
https://soundcloud.com/freemusicandsounds
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By Forbes India - Tech ConversationsOur guest today is Umesh Sachdev, co-founder and CEO of Uniphore, conversational automation and AI platform provider to some of the biggest companies in the world. In this episode, Umesh talks about the ambition to become the go-to AI layer in any conversation, and the roadmap ahead as an India-born Silicon Valley unicorn with the ambition of hitting a billion dollars in revenue as well.
(00:40) Intro to Forbes India’s The Daily Tech Conversation
(00:54) Our guest today — Umesh Sachdev, co-founder and CEO of Uniphore
(01:50) A snapshot of Uniphore’s founding and growth thus far into a conversational AI platform
(04:43) Uniphore’s flagship product suite and how customers are using them
(06:00) The U family of products — U-Assist for contact centres, U-Analyse and U-Trust for security
(07:12) The Q family of products, Q being short for (the emotional) quotient
(08:44) Uniphore’s scale of operations, series E funding and latest valuation
(10:35) Business outcomes from the use of Uniphore’s platform
(11:40) Impact of Covid and beyond
(14:40) The direction in which Uniphore is evolving
(16:56) Did the unicorn status help in any way?
(18:28) Some examples of large enterprise customers
(19:45) And what it took to get there
(20:50) Factors that helped Uniphore grow to add large enterprise customers
(24:17) The roadmap ahead — becoming a public-ready company, and the $1 billion revenue dream
(27:15) Biggest takeaways so far
(30:00) Pivots and learnings from mistakes along the way
(33:14) On the decision to go the US, eventually, and building the playbook for an India-born deep tech SaaS company in Silicon Valley
(36:28) How the original ambition of reaching hundreds of millions of people in India is playing out today
(38:40) A couple of observations on the rise of internet entrepreneurship in India
Theme music courtesy Free Music & Sounds:
https://soundcloud.com/freemusicandsounds