In this episode, Lou and Will 'unbox' the new Temporary Resident Visa and Study Permit portal, finding potential issues where applicants can make innocent mistakes, pain points, etc. They highlight the bigger implications of the government's move to a new portal system. What does this all mean in the age of machine-learning, and what does it all mean from a client-experience perspective. Lastly, they provide their top pros and cons for the new system.

To watch the video where we walk through the portal, please visit: https://youtu.be/4aSsarTc0WE

To access the new portal, please visit: https://www.cic.gc.ca/visit-visiter/en/instructions-ircc-portal