Uncle Marv's IT Business Podcast

Are your clients tired of juggling passwords and MFA codes? In this episode, I sit down with Ahmad Al-Hidiq from EverKey to discuss how their universal smart key technology is making authentication seamless—no more codes, no more friction. Find out how MSPs can deliver effortless, secure access that employees will actually love.Why Listen:

• Discover how proximity authentication works
• Learn about seamless integration with AD, Entra, Okta
• Hear real-world use cases from enterprise to SMB
• Understand how EverKey simplifies MFA and password management
• Get insights into future AI-powered security features
• Tips for MSPs to resell and support EverKey

Guest Bio + Links:Ahmad Al-Hidiq is a cybersecurity expert and key leader at EverKey, driving the company’s shift from hardware to software and expanding its presence in the B2B market. Ahmad specializes in universal smart key technology and is passionate about making secure access effortless for businesses.

• EverKey Website: https://everykey.com/
• Ahmad Al-Hidiq LinkedIn: https://www.linkedin.com/in/ahmadalhidiq/

Companies, Products, and Books Mentioned:

• YubiKey – https://www.yubico.com
• Active Directory – https://www.microsoft.com/en-us/windows-server/active-directory
• Entra – https://www.microsoft.com/security/business/identity-access/microsoft-entra
• Okta – https://www.okta.com
• Adore (access management) – https://www.adore.com

=== SPONSORS

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== MUSIC 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

I’m joined by the one and only Mackenzie Brown from Blackpoint Cyber. We’re live at PAX8 Beyond in Denver, people-watching and talking all things cybersecurity. Mackenzie shares her latest “aha” moments in MSP security, including the ongoing challenges with ConnectWise and ScreenConnect, and why patching is still a pain point for many providers. We get into Blackpoint’s unique approach to threat intelligence, how they score and share threat notices, and why real-time collaboration is more important than ever. Plus, we swap stories about conference swag, travel woes, and the best (and worst) outfits spotted at the event. Don’t miss Mackenzie’s take on the future of MSP information sharing and her candid advice for anyone in the channel.Why Listen:

• Unfiltered discussion on current MSP threats
• Tips for effective patch management
• Insights on vendor relationships and event networking
• Real talk about swag, travel, and conference culture
• Actionable advice for MSP owners and tech leaders

Guest:Mackenzie Brown is the Vice President of the Adversary Pursuit Group at Blackpoint Cyber. Recognized as a 2025 CRN Channel Chief, Mackenzie is known for her leadership, innovation, and relentless pursuit of adversaries in the managed service provider security space.

• Website: https://www.blackpointcyber.com
• LinkedIn: https://www.linkedin.com/in/msgreyhat/

Companies & Products:

• PAX8: https://www.pax8.com
• ConnectWise: https://www.connectwise.com
• ScreenConnect (ConnectWise Control): https://www.connectwise.com/screenconnect
• SimpleHelp: https://www.simple-help.com
• Fortinet: https://www.fortinet.com
• Moovila: https://www.moovila.com
• Microsoft: https://www.microsoft.com
• Vuori (apparel): https://www.vuoriclothing.com
• Lululemon: https://www.lululemon.com
• Ron Jon Surf Shop: https://www.ronjonsurfshop.com
• Andretti Autosport: https://www.andrettiautosport.com
• Wawa: https://www.wawa.com
• Bucky’s: https://www.buc-ees.com

Books/Bands/Media:

• Larkin Poe (band): https://www.larkinpoe.com
• Real Housewives (TV franchise): https://www.bravotv.com/the-real-housewives-franchise
• Sister Wives (TV show): https://www.tlc.com/shows/sister-wives
• CSI (TV show): https://www.cbs.com/shows/csi/
• Fear Factor (TV show): https://www.nbc.com/fear-factor

=== SPONSORS

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== MUSIC 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

I welcome back two of my favorite MSP leaders: Dawn Sizer and Brian Weiss. We start with a bang—ThreatLocker is officially sponsoring the livestream! Dawn, a long-time advocate, shares how ThreatLocker’s zero trust approach has changed the game for her clients, while Brian gives us a behind-the-scenes look at managing security policies and the benefits of the Cyber Hero program.We dive into the realities of supporting clients during office moves, including my own adventure involving a missing internet line and a malfunctioning elevator. Dawn opens up about a frustrating VoIP outage and the challenges of vendor support, while Brian explains how his team handles after-hours emergencies and maintenance windows. We also touch on Microsoft’s ever-changing partner programs, Action1’s powerful upgrade features, and the importance of documentation and process for solo MSPs.Why Listen:

• Learn how zero trust and ThreatLocker can transform your security stack
• Hear real stories about client moves gone wrong (and right)
• Discover the true costs and challenges of after-hours support
• Get tips for managing maintenance windows and patching
• Laugh along with classic Florida Man tales and conference swag legends

Guest Bio & LinksDawn Sizer: CEO of Third Element Consulting, Dawn is a respected MSP leader known for her expertise in zero trust security, business process, and client relationships. She’s a frequent conference speaker and a trusted voice in the IT community.

• Website: https://www.3rdelementconsulting.com/
• LinkedIn: https://www.linkedin.com/in/dawn-sizer/

Brian J. Weiss: Principal at ITECH Solutions, Brian is renowned for his practical approach to cybersecurity, co-managed IT, and client support. He’s a regular contributor to MSP panels and advisory boards.

• Website: https://www.itech-solutions.com
• LinkedIn: https://www.linkedin.com/in/brianjweiss/

Companies, Products, and Books Mentioned

• CyberFOX: https://www.cyberfox.com
• Action1: https://www.action1.com
• ImmyBot: https://www.immy.bot
• Blackpoint Cyber: https://www.blackpointcyber.com
• Microsoft Partner Center: https://partner.microsoft.com

=== SPONSORS

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== MUSIC 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

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• Item Title: Grand Opening
• Item URL: https://elements.envato.com/grand-opening-JA2PCND
• Author Username: VictoryAudio
• Item License Code: 9CVTP6KDEH

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

What happens when AI disruption starts from the bottom up? This episode features Craig Donovan from PAX8, who reveals how MSPs are now leading the charge in AI adoption, not just following the enterprise. Learn about the Managed Intelligence Toolkit, the shift to workflow-driven solutions, and how PAX8 is helping partners transform their businesses and relationships with customers.Billing headaches, partner trust, and the future of marketplaces—Craig doesn’t shy away from tough questions. Hear candid insights on how PAX8 is tackling challenges, investing in innovation, and putting partner experience at the center of everything they do. Whether you’re curious about agent marketplaces or just want to know how to stay ahead, this episode delivers actionable insights and honest answers.Why Listen:

• Learn about the Managed Intelligence Toolkit and its real-world applications
• Hear how AI is shifting from enterprise-first to SMB-first
• Discover new ways to monetize and manage AI-driven services
• Understand the critical role of trust and transparent communication
• Get updates on billing improvements and partner support

Guest:Craig Donovan is the Chief Experience Officer at PAX8, where he leads initiatives to enhance partner engagement, drive innovation, and deliver exceptional experiences for the IT channel. Greg is passionate about empowering MSPs to thrive in a rapidly changing landscape.

• Website: https://www.pax8.com
• LinkedIn: https://www.linkedin.com/in/craig-donovan-621b585/

Companies, Products, and Books Mentioned:

• Microsoft CoPilot – https://www.microsoft.com/en-us/microsoft-copilot
• Azure Foundry – https://azure.microsoft.com/en-us/products/azure-spring-apps/
• ChatGPT – https://chat.openai.com
• Midjourney – https://www.midjourney.com
• PAX8 Academy – https://academy.pax8.com
• PAX8 Voyager Program – https://www.pax8.com/voyager/

=== SPONSORS

• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid

=== MUSIC 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

Ever wondered why DMARC reports are so confusing and rarely read? Palisade’s solution changes the game by analyzing email data and offering actionable fixes automatically. Taylor reveals how MSPs can finally overcome the technical hurdles of email compliance, streamline enforcement, and generate new revenue streams—all while improving client trust and deliverability.Why listen:

• Understand the complexities of DMARC, SPF, and DKIM
• Learn how automation reduces MSP workload
• Discover revenue opportunities with email security services
• Explore Palisade’s multi-tenant dashboard and DNS hosting
• Get insights on BIMI and brand verification

Companies, Products, and Books Mentioned:

• ConnectWise: https://www.connectwise.com
• AppRiver: https://www.appriver.com

Guest:Taylor Tabusa is the co-founder of Palisade Technologies, a company focused on automating email security protocols like DMARC for MSPs. With a background that uniquely blends winemaking and technology, Taylor leverages over a decade of experience in SaaS and email security to simplify complex compliance challenges for managed service providers. His passion is helping MSPs protect their clients from phishing and spoofing while streamlining enforcement and reporting.

• Website: https://palisade.email
• LinkedIn: https://www.linkedin.com/in/taylor-tabusa/

=== MUSIC 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

What does it take to stand out in the crowded MSP security market? Larry Meador shares the inside story of Cavelo’s rise, from their MSP roots to launching new configuration management features. Discover how Cavelo’s platform helps MSPs find and protect sensitive data, while offering enterprise-grade quality at MSP-friendly prices.Why Listen:

• Discover how Cavelo helps MSPs consolidate security tools and reduce tech stack complexity.
• Learn about the new automated configuration management for Office 365.
• Hear real-world examples of how Cavelo’s platform makes MSPs look like magicians to their clients.
• Get insider tips on building strong channel relationships and standout conference experiences.

Guest: Larry Meador is a seasoned channel leader with nearly 24 years of experience in the MSP and IT channel. He joined Cavelo in January 2025, bringing deep expertise in cybersecurity, partner programs, and event strategy. Larry is known for his passion for building strong relationships and his commitment to simplifying security for MSPs.

• Website: https://www.cavelo.com
• LinkedIn: https://www.linkedin.com/company/cavelo-inc/

List of Companies, Products, and Books Mentioned

• Cavelo – https://www.cavelo.com
• Tenable – https://www.tenable.com
• Qualys – https://www.qualys.com
• PAX 8 – https://www.pax8.com
• ASCII – https://www.ascii.com

=== SPONSORS

• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid

=== MUSIC 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

What if your security training ran itself, effortlessly protecting your clients from human error? Nihil Morjaria of uSecure explains how their platform automates everything from onboarding to dark web monitoring, giving MSPs more time for complex projects. With award-winning results and a focus on real-life scenarios, uSecure is changing the game for security awareness. Tune in to hear how short, engaging videos and seamless integration are making human risk management smarter and easier than ever.Why Listen:

• Learn how uSecure automates security awareness for MSPs
• Discover the psychology behind engaging training content
• Find out how automation reduces admin overhead
• Hear real-life examples of security risks and solutions
• Get insights on US vs. UK MSP security trends1

Nihil Morjaria is the Chief Revenue Officer of uSecure, a leading human risk management platform for MSPs. With a background in psychology, Nihil brings a unique perspective to cybersecurity, focusing on the human element as the weakest link. He is passionate about creating engaging, automated solutions that protect organizations from human error.

• Website: uSecure.io
• LinkedIn: https://www.linkedin.com/in/nihil-morjaria/

Companies, Products, and Books Mentioned

• Pax8: pax8.com
• Microsoft Azure AD: azure.microsoft.com
• Microsoft 365: microsoft.com/microsoft-365
• Google Workspace: workspace.google.com

=== SPONSORS

• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid

=== MUSIC 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

Ever wonder how top MSPs break through the noise and get deals done? Dmitrius Garcia, president and co-founder of XAmplify, joins Uncle Marv to share the company’s journey from product-centric to service-first. Learn how XAmplify’s AI agent and analytics platform are helping MSPs turn complex jargon into clear value propositions, track every campaign, and build stronger relationships with vendors—all while boosting their close rates. Why Listen:

• Learn how to shift from technician to business leader by asking the right questions and building relationships.
• Discover the power of data-driven decisions and how analytics can boost close rates.
• See how XAmplify’s platform integrates with your existing tech stack for seamless operations.
• Hear real-world examples of MSPs who’ve transformed their results.
• Get actionable advice on co-selling, co-marketing, and vendor management.

President and co-founder of XAmplify, Dmitrius Garcia is a seasoned leader with a background in law, business, and technology. He holds a Juris Doctor and postgraduate degrees from Columbia Business School and the University of California. Dmitrius is passionate about serving the MSP community and helping partners achieve greater efficiency, visibility, and success in the channel.

• Website: https://xamplify.com
• LinkedIn: https://www.linkedin.com/in/dmitriusgarcia/

Companies, Products, and Books Mentioned

• XAmplify – https://xamplify.com
• ConnectWise – https://www.connectwise.com
• Salesforce – https://www.salesforce.com
• HubSpot – https://www.hubspot.com
• Halo PSA – https://halopsa.com

=== MUSIC 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

Pinar Ormeci shares how Timus Networks is empowering MSPs with always-on zero trust, granular firewall policies, and rich reporting. The episode covers the company’s move to Tampa, their focus on the channel, and the latest innovations in network security.Why Listen:

• Learn how shared gateways make SASE accessible for small clients
• Discover smart VPN fallback for seamless connectivity
• See how Timus integrates with Acronis for streamlined MSP operations
• Hear Pinar’s journey from Qualcomm to leading Timus
• Explore advanced reporting and productivity tracking for remote teams

Pinar Ormeci is the CEO of Timus Networks, a dedicated SASE vendor built for MSPs. With a background in electrical engineering and a long tenure at Qualcomm, Pinar brings a unique blend of technical expertise and business acumen to the table. She is passionate about building solutions that empower MSPs and drive innovation in network security.

• Website: https://www.timusnetworks.com
  LinkedIn: https://www.linkedin.com/company/timusnetworks

Companies, Products, and Books Mentioned

• Acronis Cyber Protect Cloud – https://www.acronis.com/en-us/products/cyber-protect/cloud/
• PAX 8 – https://www.pax8.com
• ConnectWise – https://www.connectwise.com
• CyberFox – https://www.cyberfox.com
• Oracle Cloud Infrastructure – https://www.oracle.com/cloud/
• Qualcomm – https://www.qualcomm.com

=== SPONSORS

• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid

=== MUSIC 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

How do you keep your MSP thriving after selling? The answer lies in the community-driven vision of the MSP Owners Group. Juan Fernandez shares why this model is so different from traditional private equity buyouts—focusing on leaders who want to stay, grow, and mentor the next generation. Discover why Prodigy Techs and Cool Technology are among the first to join, and how this new era of service providers is set to redefine success for MSPs everywhere.Why Listen:

• Understand the challenges of traditional MSP exits
• See how a new model can preserve your legacy
• Hear real-world examples of MSPs making the leap
• Get inspired to rethink your own business future
• Learn about upcoming opportunities and resources

Guest:
Juan Fernandez is a visionary leader in the MSP industry, known for his commitment to community, leadership, and innovation. As a driving force behind the MSP Owners Group, he is reshaping how MSPs approach ownership transitions, focusing on legacy, empowerment, and long-term success. Juan’s passion for mentoring and building strong teams is evident in his leadership style and the new acquisition model he’s championing.

• Website: https://msp-og.com/
• LinkedIn: https://www.linkedin.com/in/1jf/

Companies, Products & Books Mentioned

• MSP Owners Group: https://mspownersgroup.com
• Prodigy Techs: https://prodigytechs.com
• PAX 8 Beyond: https://www.pax8.com/en-us/events/beyond

=== SPONSORS

• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid

=== MUSIC 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast