I welcome back two of my favorite MSP leaders: Dawn Sizer and Brian Weiss. We start with a bang—ThreatLocker is officially sponsoring the livestream! Dawn, a long-time advocate, shares how ThreatLocker’s zero trust approach has changed the game for her clients, while Brian gives us a behind-the-scenes look at managing security policies and the benefits of the Cyber Hero program.We dive into the realities of supporting clients during office moves, including my own adventure involving a missing internet line and a malfunctioning elevator. Dawn opens up about a frustrating VoIP outage and the challenges of vendor support, while Brian explains how his team handles after-hours emergencies and maintenance windows. We also touch on Microsoft’s ever-changing partner programs, Action1’s powerful upgrade features, and the importance of documentation and process for solo MSPs.Why Listen:
- Learn how zero trust and ThreatLocker can transform your security stack
- Hear real stories about client moves gone wrong (and right)
- Discover the true costs and challenges of after-hours support
- Get tips for managing maintenance windows and patching
- Laugh along with classic Florida Man tales and conference swag legends
Guest Bio & LinksDawn Sizer: CEO of Third Element Consulting, Dawn is a respected MSP leader known for her expertise in zero trust security, business process, and client relationships. She’s a frequent conference speaker and a trusted voice in the IT community.
- Website: https://www.3rdelementconsulting.com/
- LinkedIn: https://www.linkedin.com/in/dawn-sizer/
Brian J. Weiss: Principal at ITECH Solutions, Brian is renowned for his practical approach to cybersecurity, co-managed IT, and client support. He’s a regular contributor to MSP panels and advisory boards.
- Website: https://www.itech-solutions.com
- LinkedIn: https://www.linkedin.com/in/brianjweiss/
Companies, Products, and Books Mentioned
- CyberFOX: https://www.cyberfox.com
- Action1: https://www.action1.com
- ImmyBot: https://www.immy.bot
- Blackpoint Cyber: https://www.blackpointcyber.com
- Microsoft Partner Center: https://partner.microsoft.com
=== SPONSORS
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
- Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
- Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== MUSIC
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
===
- Item Title: Grand Opening
- Item URL: https://elements.envato.com/grand-opening-JA2PCND
- Author Username: VictoryAudio
- Item License Code: 9CVTP6KDEH
=== Show Information
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
