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Dima and Slava have read a book about business processes and discus what it means to follow “process approach”.

• Book “Unmanageable. What you need to know about business processes?” (in Ukrainian)
• Processes vs. Projects
• What is a good, useful description in a process?
• From stockpile of policies to process approach
• Business processes interact with organisational structure and culture
• Optimisation of business processes is a common demand from Ukrainian businesses