Cloud Security Reinvented

Uncovering the Changes Cloud Technologies Have Sparked in the Airline Industry with Deneen DeFiore


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Regardless of the industry, most people agree that the cloud era has taken business processes to a whole new level. However, not all industries, including the airline industry, take advantage of cloud technologies as they should.

In today's episode of Cloud Security Reinvented, it is our pleasure to welcome Deneen DeFiore. Deneen is the VP and CISO at United Airlines. She is here today to talk about the importance of using cloud technologies and share her thoughts about the future of technology in general.

Deneen and our host, Andy Ellis, also discuss the best and worst practices from the pre-cloud era, emphasizing the importance of Identity and Access Management.

Deneen shares a valuable piece of advice to anyone at the beginning of their career. She says skills and knowledge are crucial; expertise brings credibility, but nothing is more important than building solid relationships.

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Guest-at-a-Glance

💡 Name: Deneen DeFiore

💡 What she does: Deneen is the VP and CISO at United Airlines.

💡 Websites: United Airlines

💡 Noteworthy: Prior to joining United Airlines, Deneen was part of General Electric (GE). The first half of her career was based on technology and infrastructure process improvement roles. And then, she focused on building the cybersecurity program at GE from a corporate standpoint and then at the aviation business.

💡 Where to find Deneen: LinkedIn

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Key Insights

âš¡ Cloud technologies can help us be more efficient in real-time. According to our guest, cloud technologies have made data available. Now, people who work with data can, if needed, access it anytime, anywhere. However, not all industries, including the airline industry, enjoy the benefits of cloud technologies. ''I don't think we're taking advantage of that as much as we can. I think if you're on the line and you're trying to do maintenance, and you need a piece of information on a standard operating procedure, we're making strides there. And in other industries, it's closer, but not so much in aviation.''

âš¡ Building relationships matters. When you are at the beginning of your career, you try to gain as many skills as possible. However, as our guest states, the skills and knowledge you possess are crucial but don't forget true success comes from relationships you build. ''One of the things I think early on in my career is I depended on skill sets and knowledge; I needed to be the expert. And that was great because you do gain countability around the knowledge; you bring in the skills to whatever situation or problem you're trying to solve. But the other flip part of that is, yes, you have to have the skillset, but relationships matter so much as well too. You have to be able to not only get confidence because you know what you're doing, but the how you're doing, and people trust you to do the right thing.''

âš¡ It's all about gaining customer trust. Regardless of the industry, customer expectations and experiences should be your number one priority. The core mission of every airline company is to connect the world and ensure people arrive safely from point A to point B. ''As you think about how business models are evolving, not only in my business where customers implicitly trust you to get them from point A to point B safely without any service disruptions. So that means managing that customer experience and expectation is part of your job. I would encourage people as they think about getting into cybersecurity or do their job, how do they relate it to the mission and purpose, and vision of whatever company they're at because it makes it a lot more fulfilling and a lot more exciting to do that way.''

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Cloud Security ReinventedBy Orca Security

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