“They try to put guilt on you. They try to make you think it’s your professional responsibility to help them. But the key is: security procedures only work if we use them consistently, and if we’re trained to know that bad actors are going to play on those emotions.” Alan Brill, Senior Managing Director in the Cyber Risk practice at Kroll, understands the ploys hackers use during a cyberattack—and the training needed to combat them. What kind of preparation yields the best security against the growing risk of organized, sophisticated cyberthreats? What’s the librarian’s role in contributing to this cyber-safe campaign?

In this third episode, Alan listens to a clip from a recent Choice webinar on cyberattacks, reviewing what went right and lessons learned. Alan also walks through the various tricks hackers can pull—dropping in personnel names, making requests appear incredibly urgent—to persuade staff to abandon protocol and grant access. Last, he shares guidance on what both librarians and administrators can do to enforce unified, collective cybersecurity across campus.

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