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Understanding Client Needs
Colin shares valuable insights aimed at helping health and safety organisations and consultants enhance their client relationships and service offerings. Drawing from nearly 20 years of experience in consultancy, Colin discusses the importance of understanding client needs, maintaining regular communication, and mapping out services to identify opportunities for growth
KEY TAKEAWAYS
BEST MOMENTS
"You can work really hard to build strong relationships with clients... but just imagine one day, you walk into a meeting and you find out that they've brought somebody else in."
"If you can do really good work for your existing clients, you're actually putting them in a better place."
"Have you ever mapped out your services? If you don't know how many services you deliver, then there's no chance that your clients are going to know."
VALUABLE RESOURCES
The Interesting Health & Safety Podcast - https://podcasts.apple.com/vn/podcast/the-interesting-health-safety-podcast/id1467771449
Project Mollitiam - https://www.projectmollitiam.com
ABOUT THE HOST
Colin Nottage
‘Making health and safety as important as everything else we do.’
This is the belief that Colin is passionate about and through his consultancy Influential Management Group (IMG) is able to spread into industry. Colin works at a strategic level with company owners and board members. He helps business leaders establish and achieve their health and safety ambitions.
He has developed a number of leading competency improvement programmes that are delivered across industry and his strengths are his ability to take a practical approach to problem-solving and being able to liaise at all levels within an organisation.
Colin also runs a company that vets contractors online and a network that develops and support H&S consultancies to become better businesses.
Colin chairs the Construction Dust Partnership, an industry collaboration directly involving many organisations, including the Health and Safety Executive.
He is a Post Graduate Tutor at Strathclyde University and a highly sought-after health and safety speaker and trainer. He has a Post Graduate Certificate in Safety and Risk management, an engineering degree and is a Chartered Member of the Institution of Occupational Safety and Health (IOSH).
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By Colin Nottage
5
22 ratings
Colin shares valuable insights aimed at helping health and safety organisations and consultants enhance their client relationships and service offerings. Drawing from nearly 20 years of experience in consultancy, Colin discusses the importance of understanding client needs, maintaining regular communication, and mapping out services to identify opportunities for growth
KEY TAKEAWAYS
BEST MOMENTS
"You can work really hard to build strong relationships with clients... but just imagine one day, you walk into a meeting and you find out that they've brought somebody else in."
"If you can do really good work for your existing clients, you're actually putting them in a better place."
"Have you ever mapped out your services? If you don't know how many services you deliver, then there's no chance that your clients are going to know."
VALUABLE RESOURCES
The Interesting Health & Safety Podcast - https://podcasts.apple.com/vn/podcast/the-interesting-health-safety-podcast/id1467771449
Project Mollitiam - https://www.projectmollitiam.com
ABOUT THE HOST
Colin Nottage
‘Making health and safety as important as everything else we do.’
This is the belief that Colin is passionate about and through his consultancy Influential Management Group (IMG) is able to spread into industry. Colin works at a strategic level with company owners and board members. He helps business leaders establish and achieve their health and safety ambitions.
He has developed a number of leading competency improvement programmes that are delivered across industry and his strengths are his ability to take a practical approach to problem-solving and being able to liaise at all levels within an organisation.
Colin also runs a company that vets contractors online and a network that develops and support H&S consultancies to become better businesses.
Colin chairs the Construction Dust Partnership, an industry collaboration directly involving many organisations, including the Health and Safety Executive.
He is a Post Graduate Tutor at Strathclyde University and a highly sought-after health and safety speaker and trainer. He has a Post Graduate Certificate in Safety and Risk management, an engineering degree and is a Chartered Member of the Institution of Occupational Safety and Health (IOSH).