In this episode, we explore the value of improving cross-cultural communication skills. Joining for the conversation is Mauro Guillén, professor of international management at the Wharton School and former director of the Lauder Institute, and Tomoko Takami, director of Penn’s Japanese Language Program in the School of Arts & Sciences. Together, they discuss the role of language in building empathy, how soft skills prepare students for a more automated workforce, and how cross-cultural understanding can improve business negotiations.