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Understanding Customers Through Behavior with Anastasia Zdoroviak
Amit talks to Anastasia Zdoroviak, the VP of Customer Experience at Rappi, about understanding your customers through observing their behavior, how to actually build customer loyalty, using GenAI to accelerate agents' path to proficiency, and more.
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By Full Potential SolutionsAmit talks to Anastasia Zdoroviak, the VP of Customer Experience at Rappi, about understanding your customers through observing their behavior, how to actually build customer loyalty, using GenAI to accelerate agents' path to proficiency, and more.