If you've ever had a customer leave and been puzzled as to why. It might be because you've fallen prey to the customer churn cycle. They trigger customer experiences that influence their decision to stay or leave an organisation.

In this podcast episode I'll talk about 

• How to understand customer churn to transform your customer results

• What is churn and the Customer Churn Cycle

• What are the three churn cycle management disciplines

• How to move from reactive to proactive engagement with your customers to grow the value of your customer relationships

Listen to find out how to leverage this for your customers and check out my blog to read more about managing customer churn.

 

Jermaine Edwards

Your Customer Growth Guide