*****This episode falls into the category "THINGS I WISH SOMEONE TOLD ME WHEN I WAS YOUNGER" file.*****

Questions:

• Have you heard of The Emotional Bank Account?
• Are you aware that you have an Emotional Bank Account with everyone you have relationship with including family, friends, colleagues and customers?
• Do you understand that just like your financial bank account, you Emotional Bank Account can be overdrawn

In this episode, we will:

• Define how The Emotional Bank Account works
• Discuss the difference between a deposit and a withdraw
• Look at ways of turning a negative/overdrawn Emotional Bank Account to a healthy, positive one