Abstract: This article explores the underlying reasons why many managers struggle to effectively lead their teams, despite holding a managerial title. The key factors identified include a lack of formal management training, low self-awareness, failure to adopt a coaching mindset, and insufficient organizational support systems. The article recommends that organizations address these gaps by establishing managerial training standards, integrating self-awareness exercises, cultivating a coaching culture, and providing dedicated leadership development resources. Drawing on a case study of Hilton Hotels' successful people manager training program, the article concludes that prioritizing robust leadership development is critical for companies seeking to drive enhanced employee and customer outcomes in today's competitive talent landscape.

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