HFS PODCASTS

Unfiltered Stories | AXA’s Natasha Davydova highlights a number of exciting GenAI use cases

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In this episode of “Unfiltered Stories,” David Cushman, Executive Research Leader at HFS Research, speaks with Natasha Davydova, CIO, at AXA, about the impact of GenAI on her business. Find out why she considers it a game-changer and why the insurance industry's reliance on text, image, and video makes GenAI a powerful technology to embrace.

You will learn:

  • How AXA has rolled out secure GPT to all 120,000 employees and an academy to ensure employees know what they are dealing with.
  • The use cases AXA has already found for customer-facing communication - building their bots.
  • The barriers the firm is running into - and the extent to which customers are ready and willing to engage with AI.
    • ...more
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