HFS PODCASTS

Unfiltered Stories | Eastman's Swaroopa Akula on India's GCC's Growth and Innovation

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Uncover about Global Capability Centers (GCCs) in India and their role in the IT services industry in the latest episode of HFS Unfiltered Stories. This in-depth discussion explores the future of GCCs, focusing on IT, engineering, and supply chain capabilities, the attractiveness of GCCs for top talent, and the importance of purpose-driven talent management.

Key takeaways include:

  • GCCs play a pivotal role in the IT services industry, offering digital capabilities, engineering expertise, and supply chain operations solutions.
  • GCCs are evolving from cost arbitrage to skills arbitrage, attracting top talent and driving innovation.
  • India's superpower in the IT industry lies in its large talent pool, STEM education, communication skills, customer-centric culture, and resilience to change.
  • To make GCCs attractive for top talent, organizations must have a vital purpose, focus on critical capabilities, and engage with premier institutes.
  • AI brings excitement and opportunities, and humans still have unique skills that AI cannot replace.
  • GCCs have the potential to drive innovation and contribute to the bottom line of global organizations.

    • Hosted by Saurabh Gupta, President, Research and Advisory Services at HFS Research, the conversation features Swaroopa Rani Akula, Head of Office at Eastman Hyderabad.

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