HFS PODCASTS

Unfiltered Stories | Gig and tech are rocking CX, a view from Tech Mahindra

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The gig economy and workforce are becoming integral parts of the CX delivery ecosystem, while technology demands a balanced approach between humans and machine/ technology to deliver CX services. HFS Executive Research Leader Melissa O'Brien in conversation with Bharath Vasudevan, Chief Capability Officer at Tech Mahindra Business Process Services.

You will learn:

  • How are the Gig economy and workforce becoming integral parts of the CX delivery ecosystem, and what are TechM's preparations for it and POV?
  • What is our take on technology usage in CX delivery with a focus on a balanced approach between humans and machine/ technology?

    • Also, read the associated report HFS Horizons: Customer Experience Service Providers, 2024, here: https://www.hfsresearch.com/research/hfs-horizons-customer-experience-service-providers-2024/

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