In this episode of HFS Unfiltered, Saurabh Gupta interviews Mohua Sengupta, Head of Novartis Corporate Center, India, on the evolution of Global Capability Centers (GCCs). Mohua discusses key milestones, including remotely establishing GCCs in Pakistan and Egypt, driving high-end roles in GCCs, and adapting to remote operations during COVID-19. She highlights the shift from GCC-IT services competition to collaboration and the integration of GCCs into core organizational decision-making. The conversation touches on AI and blockchain, balancing their transformative potential with ethical and security concerns, and explores challenges in attracting younger talent. Mohua advocates rebranding GCCs and changing mindsets to position them as integral parts of global organizations.

Key takeaways include: