GBS is moving from a cost-center to a growth-engine.

AI-first models and platforms are rewiring enterprise operations. In this Unfiltered Stories episode, Ashwin Venkatesan, Executive Research Leader at HFS Research, sits down with Saurabh Gupta, President at HFS Research, and Shashidhar N, VP & Global Head of Platforms at EdgeVerve, to discuss what next-gen GBS really looks like—beyond slideware.

What you’ll learn:

• From “shared services” to “Generative Business Services” — AI-led, data-driven, value-obsessed.
• AI-first delivery = beyond productivity — shift from cost saves to revenue, speed, and innovation.
• What’s blocking progress — silos plus technical, data, and cultural debt (and how leaders break them).
• Why platforms matter — unifying people, process, data, and tech for scalable, AI-powered ops.
• The GBS of tomorrow — AI-first by design, built for agility, collaboration, and continuous value.

Also, check the companion HFS report: “Your GBS model is outdated: Fix it, or risk falling behind in the AI economy”, here: https://www.hfsresearch.com/research/your-gbs-model-is-outdated-fix-it-or-risk-falling-behind-in-the-ai-economy/