How are enterprises navigating the AI-driven era? In this videocast, HFS Research and Infosys BPM explore the challenges and opportunities of Generative AI, enterprise transformation, and the shift to Generative Business Services (GBS). Featuring insights from industry leaders, we discuss the culture shift, data readiness, AI adoption hurdles, and the move from pilot paralysis to real-world impact.

The key points discussed include:

• Generative AI and its role in enterprise strategy
• One-Office Mindset: Overcoming organizational silos
• Data readiness and AI adoption challenges
• The evolution from Global Business Services (GBS) to Generative Business Services
• AI talent and skill gaps in the digital transformation journey

Read the report: Transforming GBS to generative business services: Tech-led challenges and aspirations, here: https://www.hfsresearch.com/research/infosys-bpm-transforming-gbs/