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August 07, 2023

Unfiltered Stories | The great commercial banking innovation catch-up

19 minutes

Commercial banking is a critical revenue generator for financial institutions. However, as we found in a recent study conducted by HFS Research in partnership with Infosys, the lion’s share of digital investment has often gone to the retail banking line of business, leaving commercial customers hungry for innovation.

In this edition of HFS Unfiltered, we caught up with Chinmay Patel, the CIO for Commercial Banking Technology at Citizens Bank to discuss how Citizens is driving innovation in commercial banking despite some pretty notable market headwinds. Key discussion topics include:

Building healthy regional commercial banks

Driving impact and progress amid macroeconomic challenges

Balancing short-term wins with long-term innovation needs

Bringing generative AI and other fantastic innovations to work for commercial banking

Activating ecosystems as a critical growth strategy

...more