One of the unique challenges of delivering child support services to parents and caregivers is understanding how to most effectively communicate.  Join a conversation between Pat O’Donnell of YoungWilliams and Erin Blocher, Associate Teaching Professor, Business Communication, Sam Walton Fellow and Co-Advisor, UMKC Enactus, Bloch School of Management, University of Missouri-Kansas City.  Their discussion focuses on the five generations we currently serve within our program, their unique perspectives and defining factors, and how to most effectively engage with program participants as well as with our own employees. 

 For more information on how to navigate the generational landscape and build better communication, connect with Erin Blocher at  www.findcongruent.com.