In Unit 3, we move beyond understanding what listening is to exploring why and how it works through major communication theories. Earlier in the course, we examined attention, perception, and memory. Now, we focus on how scholars explain listening and how those theories help us analyze conversations, identify breakdowns, and respond more effectively.

The central goal of this unit is to analyze and evaluate key listening theories—not just memorize them. We’ll apply each theory to a shared scenario involving a coworker expressing frustration about workload. This emotionally complex moment helps illustrate how different theories reveal different layers of listening.

We’ll explore the HURIER Model (internal cognitive stages), the Transactional Model (dynamic, co-created interaction), Listening Fidelity (alignment between intention and interpretation), Mindful and Empathic Listening (emotional awareness and regulation), and Constructivist Listening (how schemas shape interpretation).

A key takeaway is that no single theory explains everything. Each one highlights a different dimension—cognitive, emotional, relational, or behavioral. Your role is to learn how to use these theories as tools to better understand and improve communication.

By the end of the unit, you’ll apply one major listening theory in a short advice-based video, demonstrating how it explains real-world listening breakdowns and supports more intentional responses.